While acronyms and technical terms seem to abound in most IT projects, content management is an area that seems particularly sensitive to disorder.

Words like content, management, user, workflow and the like can mean different things to various members of your stuff – and the confusion only grows when different analysts, consultants, and vendors are thrown into the mix. A lack of clearness can lead to different expectations on the part of team members or management as to the scope of a content management project or how individual features will perform.

We recommend this glossary as a project guide, to keep your team on the same page. Use it to help define key process steps, project requirements, and roles.

Here is a list of terms that defines commonly used content management terms. This glossary can be used as a starting point for developing one that contains your own organization’s terminology and definitions.